Channels

Overview

The Channels page allows users to efficiently manage multiple communication channels within Ortto. This includes setting up and customizing email settings, configuring SMS settings for optimized messaging, managing push notification configurations for targeted outreach, customizing in-app notifications for iOS and Android platforms, and setting up capture widgets to enhance customer engagement.

Accessing channels

To access the channels page, go to Settings > Channels 

Managing channels

The channels page allows users to:

• Manage email settings, templates and preference center.
• Manage SMS configurations.
• Manage the configurations of push notifications.
• Manage the the configuration of in-app notifications for iOS and Android.
• Manage the configuration of capture widgets.

Email

Manage Email settings, template content and preference center.

• Email.
• Templates.
• Email preference center.

SMS

Manage SMS configurations and make customizations.

• SMS numbers.
• Sender IDs.
• Consent, opt-out and default responses.
• SMS limits and fallback.
• Regulatory bundles.
• Preference center.

Push notifications

Manage the configurations of Push notifications.

• Push notifications.
• Web notifications.

In-app notifications

Manage the configurations of in-app notifications for iOS and Android.

• iOS in-app notifications.
• Android in-app notifications.

Capture widgets

Manage the configurations of capture widgets.

• Widget display prioritization.
• Widget page exclusions.