Email

Create, send and manage emails

• Autopilot: Create and send emails
• Autopilot: View and manage existing emails
• Autopilot: Import an HTML email template
• Autopilot: Make your HTML email editable
• Autopilot: Download sample HTML email templates
• Autopilot: Custom HTML email template troubleshooting

Key concepts

• Autopilot: Contacts can only be sent an email once by default
• Autopilot: Can I re-use an existing email?
• Autopilot: How can I send emails on specific times and dates?
• Autopilot: What is the difference between the Advanced Editor and Basic Editor?

Policies and deliverability

• Autopilot: Email acceptable use policy
• Autopilot: Email deliverability and performance FAQ
• Autopilot: What is a dedicated IP and how do I purchase one?
• Autopilot: How does Autopilot handle soft and hard bounces?

Configure a custom email domain

• Autopilot: Configure your custom email domain
• Autopilot: Troubleshoot custom email domain errors
• Autopilot: Does Autopilot support multiple custom domains per account?

Email personalization

• Autopilot: Add personalization variables
• Autopilot: Use fallbacks (i.e. defaults) in personalization variables
• Autopilot: Customize 'From Name', 'From Email' and 'Reply-to Email'
• Autopilot: Add and customize links
• Autopilot: Customize email unsubscribe link
• Autopilot: CC or BCC an email
• Autopilot: Add list-specific subscribe or unsubscribe links to your emails

Advanced email personalization

• Autopilot: Personalize emails with Liquid, RSS and JSON fetch

Manage email permission

• Autopilot: Email permission FAQ
• Autopilot: Sync email permission with Salesforce
• Autopilot: Specify email permission when importing contacts
• Autopilot: Email sunset policy

Internal email

• Autopilot: How do I send internal "notification" emails to my team?

Transactional email

• Autopilot: What is transactional email?
• Autopilot: How does transactional email work?
• Autopilot: Do I have to use an unsubscribe link in my transactional emails?

Reply tracking

• Autopilot: How does email reply tracking work?

Tips and tricks

• Autopilot: What is an email deferral?
• Autopilot: How do I attach a file to my email?
• Autopilot: Can I embed a video in an email?
• Autopilot: How does Autopilot track email opens?
• Autopilot: Why won't my email publish?
• Autopilot: What does the "move CSS inline" option do?
• Autopilot: Does Autopilot send a plain text version of emails?
• Autopilot: How do I turn off click tracking?
• Autopilot: How do I control an email's preview text?
• Autopilot: Does Autopilot support Grammarly?
• Autopilot: Why can't I unsubscribe from an email I receive via CC or BCC?
• Autopilot: How does the Advanced Editor work?

Internal References