Unified Ortto account plans
When your Autopilot Journeys account was upgraded to an Ortto account, you will have been placed on our Journeys plan for Autopilot Journeys customers, or our Enterprise (Custom) plan.
If you are on an Enterprise plan and wish to know your plan inclusions and limits, you can see this in your feature comparison page on the Ortto website (noting that account configurations are custom).. For a high-level overview, refer to the
Ortto’s Journey plan has been designed to match the feature inclusions that you had in Autopilot Journeys (simply referred to as Autopilot onwards). As the Journeys plan is only available to upgraded Autopilot customers, you won’t see the plan features on the Ortto pricing page.
As such, this page outlines the key inclusions in your Journey plan. You can also view your plan inclusions by clicking on your account name, then Plan & billing.
These inclusions will allow you to access all Ortto features, and get started in adding people (contacts) to your CDP, build reports, send campaigns, create activities, and more.
Should you hit a feature limit, you have the option to upgrade your plan or select addons from your. Until you reach a limit, you won’t pay more to use Ortto features that aren’t available in Autopilot.
The number of contacts in your upgraded Ortto account is calculated as: number of Autopilot contacts synced to Ortto + Ortto-only contacts
Contact limits are billed on a stepped basis. The steps are set at increments beginning at 2000 contacts, then 5000 contacts, 10,000 contacts, and subsequent steps increase by 10,000 (20,000, 30,000, 40,000 etc.).
When you select a contact limit, should you exceed the limit you will be billed at the next step (the next contact limit). If you exceed your contact limit you will have 24 hours during which time you can archive or delete contacts to stay under the limit, before the next billing step is automatically applied to your account. Learn more about exceeding contact limits under Automatic upgrades.
For contacts, you can create up to 30 audiences.
Your plan includes email, journey and playbook campaigns and actions, including A/B testing, playbook actions and timezone-based delivery. Journey and playbook campaigns are limited to 30 each.
In Ortto, your included emails per month is calculated as: 4 x number of contacts. For example, if you have 10,000 contacts, you can send 40,000 Ortto emails per month. (No limit on sending emails from Autopilot).
Should you exceed your sent emails limit, you will be billed at $1 per 1000 emails over the send limit. This fee is applied to your account at the end of the month (post-paid). Learn more about exceeding email limit under Automatic upgrades.
You can also create a custom email footer.
Create up to 40 capture widgets to place on your website where you have the Ortto tracking code installed (or a data source tracking code).
In addition to people (contacts), you’ll have the option to create and view Organizations, which you link people to. Learn more about Organizations.
By default, you plan includes activities for user and website session tracking, and website and app activity tracking.
The users in your Ortto account include any headsup-only users you had in Autopilot. Your plan allows 10 users (seats) in your account.
In addition, you can enable two factor or multi-factor authentication (2FA or MFA) for your account, and require each user to use 2FA for added security.
Your plan includes access to Ortto’s public API endpoints to manage people, organizations, activities and other data. Read the Ortto’s developer documentation to find out more about using the API, including rate limits.