This troubleshooting guide is designed to help you with common questions or issues you may encounter when using Chargebee as a data source.
For further assistance, please send an email to our Support team at email@example.com or lodge a support ticket from your account:
In the left-hand navigation drawer of your Ortto account, click Support.
On the How can we help? page:
Under Quick links, click Submit a support ticket.
Populate the Submit a support ticket form and click Submit ticket when you are done.
Disconnect, archive, and delete the existing Chargebee connection before attempting to connect again; the existing data source must be deleted.
Ortto can connect to only one Chargebee account at a time. To connect to another Chargebee account, you must first disconnect and delete the data source for the current Chargebee account.
Double check that the API key you’ve entered has full-access permissions set in Chargebee.
In Chargebee, find the key you’ve created under navigate toand the access level for that API key will be displayed on the page; it must be full-access.