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User guide

    • Overview
    • Ortto acceptable usage policy
    • Autopilot to Ortto welcome guide
      • Unified Ortto account plans
      • Autopilot email in Ortto
    • Getting started
    • Templates
    • Dashboards
      • Creating a new dashboard
      • Default data source dashboards
    • Reports
      • Creating a new report
      • Managing reports
      • Default data source reports
    • Campaigns
      • Creating a new campaign
        • Email
        • Playbook
        • SMS
        • Push
        • Journey
      • Managing
        • Viewing an email
        • Customizing your email footer
        • Personalizing campaign content with Liquid
          • Liquid filters
          • Access JSON objects with Liquid
        • Making messages transactional
        • Sending playbook messages on specific days
        • Improving email deliverability
          • Understanding email deliverability
          • Crafting email messages to protect deliverability
          • Email non-delivery and complaints
          • New customer onboarding
          • Re-engagement and list cleanup
        • SMS deliverability guide
        • Working with actions
          • Salesforce
          • HubSpot
    • Capture widgets
      • Creating a new capture widget
        • Push capture widget
      • Managing
        • Viewing and editing
    • People
      • Adding people
      • Managing
        • Viewing and editing a person
        • Managing people’s phone numbers
        • System person fields
        • Salesforce fields
        • HubSpot fields
        • Calendly fields
        • Magento 2 fields
        • Stripe fields
        • Chargebee fields
      • Creating custom fields
    • Organizations
      • Adding organizations
      • Managing
        • Viewing and editing an organization
        • System organization fields
        • Salesforce fields
        • HubSpot fields
        • Chargebee fields
    • Audiences
      • Creating a new audience
      • Managing
        • Working with subscription preferences
        • Default data source audiences
        • System audience fields
    • Activities
      • Creating a new activity
      • Managing
        • Shopify activities
        • WooCommerce activities
        • Salesforce activities
        • HubSpot activities
        • Calendly activities
        • Magento 2 activities
        • Stripe activities
        • Chargebee activities
        • Using e-commerce stock activities
    • Data sources
      • Configuring a new data source
        • E-commerce integrations
          • Shopify
          • PrestaShop
          • BigCommerce
          • WooCommerce
          • Magento 2
            • Using Magento 2
            • Troubleshooting Magento
        • Payments integrations
          • Chargebee
            • Using Chargebee
            • Troubleshooting
          • Recurly
          • Stripe
        • CRM integrations
          • Spreadsheet (CSV)
          • Pipedrive
          • Salesforce
            • Using Salesforce
            • Troubleshooting
          • HubSpot CRM
            • Using HubSpot
            • Troubleshooting
        • Helpdesk integrations
          • Zendesk
        • Advertising integrations
          • Twitter
          • Google
          • Facebook
        • 3rd party integrations
          • Segment
          • Zapier
          • Calendly
          • Typeform
        • Other integrations
          • Custom API
          • Webhook
          • Segment webhook
        • Tracking code
      • Managing
        • Configuring data retention
    • Asset manager
    • System-wide features
      • Working with filters
      • Feature limits
    • Settings
      • General
      • Brand book
      • Email and templates
      • Custom domains
      • SMS
        • Numbers
        • Consent, opt out and default responses
        • Limits and fallback
        • Regulatory bundles
        • Preference center
      • Push notifications
        • Web notifications
      • Customer data
        • Engagement score
        • Scores
        • Fields
        • Unique identifiers
        • Report suppression filter
      • User management
      • Attribution
      • Privacy, security and GDPR
    • Profile, accounts and plans
      • Profile settings
      • Checking and managing your plan
      • Canceling your subscription
      • 14-day trial plans
      • SMS billing
      • Migrating from Autopilot Journeys
      • Data hosting
    • Security
      • Backups
      • Data retention policy
      • Untrusted accounts
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  • User guide
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  • User guide
  • Data sources
  • Configuring a new data source
  • Helpdesk integrations

Helpdesk integrations

This section provides instructions on how to use the Data sources page to integrate Ortto with specific helpdesk platforms and import data into Ortto from related applications/sources, including:

  • Zendesk

Troubleshooting Zendesk

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