Troubleshooting Magento 2
This troubleshooting guide is designed to help you with common questions or issues you may encounter when using Magento 2 as a data source.
For further assistance, please send an email to our Support team at firstname.lastname@example.org or lodge a support ticket from your account:
In the left-hand navigation drawer of your Ortto account, click Support.
On the How can we help? page:
Under Quick links, click Submit a support ticket.
Populate the Submit a support ticket form and click Submit ticket when you are done.
Disconnect, archive, and delete the existing Magento 2 connection before attempting to connect again; the existing data source must be deleted.
If you have more than one Magento 2 store view, you can connect each store view to the same Ortto account (instance). However, you cannot connect the same Magento 2 store view to more than one Ortto instance.
To connect another store view to Ortto, repeat the steps you followed to create the initial connection by: