Editing a live journey

Overview

Occasionally, updates may be required after a journey has been activated. This guide outlines the process for editing an ongoing journey to accommodate necessary changes efficiently and effectively.

How to edit an existing shape in a live journey

1. Click Campaigns under the Marketing tab in the sidebar > select the correct journey.
2. Click on the Edit button.
3. Select More (…) on the shape requiring changes. From the dropdown menu, options such as Edit, Remove, Move, and others will be available.
4. Once changes are made, ensure to click Publish so that changes are live.

Unpublished changes

Ensure all changes are published to the journey so that the most recent configuration is accurately reflected.

Managing journey shapes and paths

Journey shapes come with various editing options.

Learn more about managing journey shapes and paths.