Disable email auto-forwarding

If you no longer want to forward emails from your connected email address to Ortto, you need to:

1. Disconnect the email address in Ortto.
2. Disable email forwarding with your email provider.

Disconnect the email address in Ortto

To stop forwarded emails going to your Talk inbox, you need to disconnect the email address in Ortto. To do so:

1. Navigate to Settings > Inbox > Email addresses.
2. Click the … (more menu) next to the relevant email address, then click Disconnect.
3. You’ll see a popup explaining that in addition to disconnecting the email address in Ortto, you need to disable email forwarding with your email provider. Select the checkbox to confirm your understanding, then click Disconnect.
4. When disconnected, the email address will be removed from the list of email addresses.

Disable email forwarding from your email provider

When you disconnect an email address in Ortto, you also need to disable email forwarding with your email provider.

Below are guides for popular providers and hosts to get you started:

• Google Workspaces
• Google Groups
• Microsoft Outlook
• DNS email forwarding.

Google Workspaces

1. Navigate to admin.google.com and login as the Google Workspace Administrator who has access to the Workspace account.
2. In the Admin console, navigate to Apps > Google Workspace > Gmail > Default routing.
3. At the relevant rule, click Disable or Delete.

Google Groups

1. Navigate to admin.google.com and login as the Google Workplace Administrator who has access to the Google Group.
2. Click on Groups.
3. At the groups list, click on the name of the group you want to use to access its dashboard.
4. From the group dashboard, at Members:
   1. Select the checkbox next to the member that has the “orttotalk” email address (e.g. "inbox@youraccount.orttotalk.com").
   2. Then click Remove member.

Microsoft Outlook

1. Navigate to Microsoft Outlook. Ensure you are viewing the mailbox for which you set up automatic email forwarding.
2. At the Home tab, click Rules > Manage rules and alerts.
3. In the Rules and alerts box, at the Email Rules tab, select the rule you want to delete.
4. Click Delete > OK or Yes.

DNS email

While the email forwarding setup for each domain name system (DNS) is a little different, depending on your provider, it’s likely that you populated an email alias with your Ortto Talk inbox address. Usually this can be configured via your domain host’s console or dashboard, and this is likely where you will disable DNS email forwarding. 

Here are some tips for popular providers:

• Google Domains: In your domain dashboard, navigate to Email > Email forwarding then remove the Ortto Talk inbox email alias. The instructions in Google’s Forward your emails from email aliases article may help you to locate and manage the email alias configuration. Note that Google Domains has entered into an agreement with Squarespace to acquire all domain name registrations from Google Domains. As such, you may need to manage your email aliases via Squarespace.
• Namecheap: In your Namecheap account, navigate to Domain list > Manage. Then you should be able to see your email alias under the Domain tab, when you can click the X to remove the alias. The instructions in Namecheap’s How to set up Free Email Forwarding article may help you to locate and manage the email alias configuration.
• CloudFlare: Instructions for disabling email routing can be found in Cloudflare’s article Disable Email Routing.