Autopilot: Trigger - Unsubscribed from Mailchimp Audience - Ortto help

This trigger adds a contact to a Journey when they are unsubscribed from a Mailchimp audience (previously referred to by Mailchimp as a "list").

To use this trigger you need to connect to Mailchimp in Settings. Once connected, you could create a Journey such as this one:

As demonstrated above, we recommend connecting this trigger to the:

Remove from List action, so the contact is removed from the related Autopilot list; and
Send Notification action, to alert your team via email or Slack when a contact unsubscribes.

We also recommend using the Subscribed to Mailchimp Audience trigger to add contacts to your related lists in Autopilot when they subscribe in Mailchimp.

FAQ

How do I unsubscribe an Autopilot contact from all emails when they are removed from a Mailchimp audience?

Connect the trigger to the Update Field action and configure it like so:

Which Mailchimp fields will be sent to Autopilot?

When a contact is added or updated via this trigger the following Mailchimp fields will be automatically sent to Autopilot:

First name
Last name
Street address
City
State
Country
Phone number

If I unsubscribe a contact from an audience via Mailchimp's API, will they enter my Autopilot Journey via this trigger?

Yes.