Archive, restore and delete accounts (previously organizations)

The archive, restore and delete Ortto endpoints of the accounts entity are used to archive, restore and delete one or more account records in Ortto’s customer data platform (CDP).

Learn more about archiving, restoring and deleting accounts.

This page provides descriptions of these endpoint:

request resource and methods,
valid parameters, headers, and request body values, as well as
the response payloads.

HTTP method and request resources

Archive endpoint


 PUT https://api.ap3api.com/v1/accounts/archive

Restore endpoint


 PUT https://api.ap3api.com/v1/accounts/restore

Delete endpoint


 DELETE https://api.ap3api.com/v1/accounts/delete

NOTE: Accounts must be archived before they can be restored or deleted.

NOTE: Ortto customers who have their instance region set to Australia or Europe will need to use specific service endpoints relative to the region:

Australia: https://api.au.ap3api.com/
Europe: https://api.eu.ap3api.com/

For example: https://api.eu.ap3api.com/v1/<entity/endpoint>

All other Ortto users will use the default service endpoint (https://api.ap3api.com/).

Path and query parameters

This endpoint takes no additional path and/or query parameters.

Headers

This endpoint requires a custom API key and content type (application/json for the request body) in the header of the request:

X-Api-Key: CUSTOM-PRIVATE-API-KEY
Content-Type: application/json

Request body

The request body consists of a JSON object whose valid elements are listed in the table below.

The following JSON object is an example of field and object data that Ortto can recognize to archive, restore or delete one or more account records in your Ortto account’s CDP.

Example archive accounts request body from Ortto’s CDP

json
 {
    "inclusion_ids": [
      "00609384fa6de6e7a8d89d01"
    ]
}

Valid request body elements

The following table lists all valid request body elements (arrays, objects, or fields), which are available to these endpoints.

Element	Type	Description
`inclusion_ids`	`array` of `string` values	A list of accounts to archive/restore/delete. You can obtain the account ID using the `get` endpoint to retrieve one or more accounts. Or, find the contact ID in the Ortto app by viewing the accounts profile and copying the ID from the URL (e.g. `https://ortto.app/myinstance/cdp/accounts/00626f6dfba865ba45d9c200/activities?from=cdp-filter&key=accounts-all-`).
`exclusion_ids`	`array` of `string` values	A list of accounts to exclude from the archive/restore/delete request.
`all_rows_selected`	`boolean`	Setting `all_rows_selected` to `true` allows you to bulk archive, restore and delete account records. When used to archive accounts, `"all_rows_selected": true` will select all rows in your main accounts list. However, when restoring and deleting account, `"all_rows_selected": true` will select all rows from your archived accounts list. A request body to bulk archive/restore/delete looks like: json `{ "all_rows_selected": true }` `all_rows_selected` can be used in conjunction with `exclusion_ids` to make it easier to manage many and exclude few: json `{ "all_rows_selected": true, "exclusion_ids": [ "1064349bbcb6452533ae1100", "10625f9b5be9d668ae359500" ] }`

Element

Type

Description

inclusion_ids

array of string values

A list of accounts to archive/restore/delete.

You can obtain the account ID using the get endpoint to retrieve one or more accounts. Or, find the contact ID in the Ortto app by viewing the accounts profile and copying the ID from the URL (e.g. https://ortto.app/myinstance/cdp/accounts/00626f6dfba865ba45d9c200/activities?from=cdp-filter&key=accounts-all-).

exclusion_ids

array of string values

A list of accounts to exclude from the archive/restore/delete request.

all_rows_selected

boolean

Setting all_rows_selected to true allows you to bulk archive, restore and delete account records.

When used to archive accounts, "all_rows_selected": true will select all rows in your main accounts list. However, when restoring and deleting account, "all_rows_selected": true will select all rows from your archived accounts list.

A request body to bulk archive/restore/delete looks like:

json
 {
  "all_rows_selected": true
}

all_rows_selected can be used in conjunction with exclusion_ids to make it easier to manage many and exclude few:

json
 {
  "all_rows_selected": true,
  "exclusion_ids": [
    "1064349bbcb6452533ae1100",
    "10625f9b5be9d668ae359500"
  ]
}

Response payload

The response payload consists of a JSON object with the elements listed in the table below.

The following JSON object is an example of the account data that Ortto retrieves from your Ortto account’s CDP after a request to these endpoints.

Example archive accounts response payload from Ortto’s CDP

json
 {
    "scheduled_accounts": 0,
    "archived_accounts": 5
}

Response payload elements

The following table lists all elements (arrays, objects, or fields) in the response from a request to these endpoints.

Element	Type	Description
`scheduled_accounts`	`integer`	The value indicates the number of accounts that are scheduled to be archived/restored/deleted shortly after the API call.
`archived_accounts`	`integer`	The value indicates the number of accounts that were archived during the API call.
`restored_accounts`	`integer`	The value indicates the number of accounts that were restored during the API call.
`deleted_accounts`	`integer`	The value indicates the number of accounts that were deleted during the API call.