Troubleshooting contacts not entering journeys with time-based filters

Overview

Audiences in Ortto that use time-based conditions (e.g., Sent email more than 1 day ago) are recalculated every 24 hours. This means contacts may not enter a journey immediately if their activity is recorded after the daily audience build.

Using occurs conditions and delays to manage journey entry timing

To resolve this, use an occurs condition for the entry criteria and add a Delay shape in the journey. This allows contacts to enter the journey when they perform the entry activity, then wait a set number of days before moving to the next shape.