Go to ortto.com
Home Campaigns Email Emails Troubleshooting test email sends

Troubleshooting test email sends

Overview

If you're not receiving test emails from Ortto, follow these steps to improve deliverability and resolve potential blocks.

If the issue continues, it may be due to internal restrictions on your custom domain. In that case, your IT team may need to investigate further.

Adding help@ortto.com to your address book

To make sure you receive all Ortto emails, add help@ortto.com to your address book. This helps prevent emails from being marked as spam or blocked.

Allowlist your Sending IPs Allowlisting specific IP addresses can improve email deliverability.

To identify which IPs your account is using, go to:

Settings > Channels > Email > Email

Example in-account experience:



While this may help with internal deliverability, IP assignments can change. If you need a static IP, contact Support about adding a Custom IP to your account.

NOTE: If you have previously whitelisted shared pool IPs and are suddenly seeing internal testing issues again, first verify that the IP assignment hasn't changed from what you've whitelisted before.

If you're still having trouble after trying these steps or use a custom IP address, our Support team is here to help! Email us at help@ortto.com or submit a support ticket from your account.