Journey exit reasons

Overview

When you create a journey, people will automatically exit when they finish the path or after 30 days of inactivity. However, there are other factors that might cause someone to exit, depending on how the journey is set up, their actions within the journey, or details in their CDP record.

You can find the reasons for journey exits in the table below.

Exit reason	Description
Timeout	The person didn’t move for the number of days specified at People exit when. This includes people who are waiting at a shape other than a Delay shape. NOTE: A person who is waiting at a Delay shape will not exit the journey if the delay period is greater than the They don’t move for <x> days period you set.
No shape	The shape the person was waiting at was deleted.
Invalid contact data	There was an error processing the person’s data.
Reached end	The person reached the end of a path.
Matched exit criteria	The person’s activity or field data matched the condition you set at People exit when.
Contact not found	The person was archived or deleted.
Action error	An action was configured to make people exit the journey if it failed, and it did so. Example action shape with exit on action failure.
Reached a delay shape after a date has passed	The person reached a Delay shape that used a Field date or Activity date attribute, and the date was not set or was in the past, and the If the date is not set or has already passed was set to Eject. Example delay shape with eject if date not set or has already passed.
Loop detected	The journey includes the Jump to shape feature and the person ended up looping through shapes within the same journey run multiple times in a short period of time.