Journey exit reasons
Overview
When you create a journey, people will automatically exit when they finish the path or after 30 days of inactivity. However, there are other factors that might cause someone to exit, depending on how the journey is set up, their actions within the journey, or details in their CDP record.
You can find the reasons for journey exits in the table below.
Exit reason | Description |
|---|---|
Timeout | The person didn’t move for the number of days specified at People exit when. This includes people who are waiting at a shape other than a Delay shape. NOTE: A person who is waiting at a Delay shape will not exit the journey if the delay period is greater than the They don’t move for <x> days period you set. |
No-shape | The shape the person was waiting at was deleted. |
Invalid-contact-data | There was an error processing the person’s data. |
Reached-end | The person reached the end of a path. |
Matched-exit | The person’s activity or field data matched the condition you set at People exit when. |
Contact not found | The person was archived or deleted. |
Action-error | An action was configured to make people exit the journey if it failed, and it did so. |
Reached-delay-shape-after-date-passed | The person reached a Delay shape that used a Field date or Activity date attribute, and the date was not set or was in the past, and the If the date is not set or has already passed was set to Eject. |
Loop-detected | The journey includes the Jump to shape feature and the person ended up looping through shapes within the same journey run multiple times in a short period of time. |
Campaign-not-found | The campaign was archived or deleted. |
Matched-exit-on-enter | The person matched exit criteria upon entering the journey. |
NOTE: Unsubscribing from marketing will not automatically eject contacts from a journey campaign unless that activity is included in the journey's exit conditions.
Learn more about managing journey exit criteria.