Troubleshooting Segment (Classic)

Overview

This troubleshooting guide is designed to help you with common questions or issues you may encounter when using Segment as a data source.

For further assistance, please send an email to our Support team at help@ortto.com or chat with our Support team from your account:

1. In the left-hand navigation drawer of your Ortto account, click Support.
2. On the How can we help? page:
   1. Under Quick links, click Chat with support.
   2. Type your message in the Talk messenger widget to start a conversation with our team.

Learn more about connecting Segment (Classic).

Disconnect and delete the data source

You must disconnect and archive a data source before you can delete it.

Disconnecting a data source from Ortto will stop new data from the data source merging with the CDP.

Learn about disconnecting, archiving and deleting a data source under Managing data sources.

Data source already connected

Disconnect, archive, and delete the existing Segment connection before attempting to connect again; the existing data source must be deleted.

Connect more than one Segment account

• You can connect a single Segment account to multiple Ortto accounts.
• You cannot connect more than one Segment account to a single Ortto account.
• You can however, add multiple sources to a single Ortto destination in Segment.

Learn more about connecting to Segment (Classic).