Troubleshooting Intercom
Overview
This troubleshooting guide is designed to help you with common questions or issues you may encounter when using Intercom as a data source.
For further assistance, please send an email to our Support team at help@ortto.com or chat with our Support team from your account:
- In the left-hand navigation drawer of your Ortto account, click Support.
- On the How can we help? page:
- Under Quick links, click Chat with support.
- Type your message in the Talk messenger widget to start a conversation with our team.
Disconnect and delete the data source
You must disconnect and archive a data source before you can delete it.
Disconnecting a data source from Ortto will stop new data from the data source merging with the CDP.
Learn about disconnecting, archiving and deleting a data source under Managing data sources.
Data source already connected
Disconnect, archive, and delete the existing Intercom connection before attempting to connect again; the existing data source must be deleted.
Connect more than one Intercom account
Ortto can connect to only one Intercom account at a time. To connect to another Intercom account, you must first disconnect and delete the data source for the current Intercom account.