Troubleshooting Squarespace
Overview
This troubleshooting guide is designed to help you with common questions or issues you may encounter when using Squarespace as a data source.
For further assistance, please send an email to our Support team at help@ortto.com or chat with our Support team from your account:
- In the left-hand navigation drawer of your Ortto account, click Support.
- On the How can we help? page:
- Under Quick links, click Chat with support.
- Type your message in the Talk messenger widget to start a conversation with our team.
Disconnect and delete the data source
You must disconnect and archive a data source before you can delete it.
Disconnecting a data source from Ortto will stop new data from the data source merging with the CDP.
Learn about disconnecting, archiving and deleting a data source under Managing data sources.
NOTE: Deleting a Squarespace data source connection will not remove the current entries in the CDP for people or activities that were merged from that Squarespace connection.
Data source already connected
Disconnect, archive, and delete the existing Squarespace connection before attempting to connect again; the existing data source must be deleted.
Connect more than one Squarespace account
Ortto can connect to only one Squarespace account at a time. To connect to another Squarespace account, you must first disconnect and delete the data source for the current Squarespace account.