Intercom person fields

Intercom contacts are merged into your customer data platform (CDP) on the initial connection with Intercom.


Working with Intercom contacts

You can view or filter your Intercom contacts in your CDP on the People page.

Customize the field visibility and add Intercom fields by clicking the cog icon, then select or clear the fields you want to show or hide.

Example Intercom fields selected for view in the CDP

Apply filters using the Intercom person fields or activities to view the Intercom contacts in your people list who match the filter criteria. Learn more about Intercom activities under Intercom activities and attributes.

To filter people by the Intercom person fields:

  1. On the the People page, click Filter.
  2. Select Intercom contact, then select the fields to wish to use as filter conditions.
  3. Click Done.

Learn more about creating filters under Working with filters.


Person fields added from Intercom

This table lists the Intercom person fields that are added to your Ortto account after integrating Ortto with Intercom.

Field

Type

Description

App ID

Text (string)

The identifier for the Intercom workspace associated with the contact.

Contact ID

Text (string)

The unique identifier for the contact which is given by Intercom.

Contact email

Email

The contact’s email address.

Contact phone

Phone number object

The contact’s phone number.

Contact name

Text (string)

The contact’s name.

Contact has hard bounced

Boolean

Whether the contact has had an email sent to them hard bounce.

Contact marked email as spam

Boolean

Whether the contact has marked an email sent to them as spam.

Contact unsubscribed from emails

Boolean

Whether the contact is unsubscribed from emails.

Contact type

Text (string)

The type of object.

Contact workspace ID

Text (string)

The id of the workspace which the contact belongs to.

Contact external ID

Text (string)

An external ID set for the contact.

Contact role

Text (string)

The role of the contact.

Contact owner ID

Text (string)

The id of an Intercom admin that has been assigned account ownership of the contact.

Contact created at

Time and date

The time when the contact was created.

Contact updated at

Time and date

The time when the contact was updated.

Contact signed up at

Time and date

The time when the contact signed-up.

Contact last seen at

Time and date

The time when the contact was last seen (either where the Intercom Messenger was installed or when specified manually).

Contact last replied at

Time and date

The time when the contact last messaged in.

Contact last contacted at

Time and date

The time when the contact was last messaged.

Contact last email opened at

Time and date

The time when the contact last opened an email.

Contact last email clicked at

Time and date

The time when the contact last clicked a link in an email.

Contact language override

Text

A preferred language setting for the contact, used by Intercom even if their browser settings change.

Contact os

Text (string)

The operating system which the contact is using.

Contact browser

Text (string)

The name of the browser which the contact is using.

Contact browser version

Text (string)

The version of the browser which the contact is using.

Contact browser language

Text (string)

The language set by the browser which the contact is using.

Contact android app name

Text (string)

The name of the Android app which the contact is using.

Contact android app version

Text (string)

The version of the Android app which the contact is using.

Contact android device

Text (string)

The Android device which the contact is using.

Contact android os version

Text (string)

The version of the Android OS which the contact is using.

Contact android sdk version

Text (string)

The version of the Android SDK which the contact is using.

Contact android last seen at

Time and date

The time when the contact was last seen on an Android device.

Contact ios app name

Text (string)

The name of the iOS app which the contact is using.

Contact ios app version

Text (string)

The version of the iOS app which the contact is using.

Contact ios device

Text (string)

The iOS device which the contact is using.

Contact ios os version

Text (string)

The version of iOS which the contact is using.

Contact ios sdk version

Text (string)

The version of the iOS SDK which the contact is using.

Contact ios last seen at

Time and date

The last time the contact used the iOS app.

Contact utm campaign

Text (string)

The utm_campaign value a contact originated from.

Contact utm content

Text (string)

The utm_content value a contact originated from.

Contact utm medium

Text (string)

The utm_medium value a contact originated from.

Contact utm source

Text (string)

The utm_source value a contact originated from.

Contact utm term

Text (string)

The utm_term value a contact originated from.

Contact referrer

Text (string)

The referral value a contact originated from.

Contact tags

Text list

List of tags that a contact has.

Bool custom field

Boolean

A boolean-type attribute for a custom field you set in Intercom.

Contact created first occurred

Time and date

The time and date for the first time the contact was created.

Contact created last occurred

Time and date

The time and date for the last time the contact was created.

Contact updated first occurred

Time and date

The time and date for the first time the contact was updated.

Contact updated last occurred

Time and date

The time and date for the last time the contact was updated.

Conversation created first occurred

Time and date

The time and date for the first time the a conversation associated with the contact was created.

Conversation created last occurred

Time and date

The time and date for the last time the a conversation associated with the contact was created.

Conversation updated first occurred

Time and date

The time and date for the first time the a conversation associated with the contact was updated.

Conversation updated last occurred

Time and date

The time and date for the last time the a conversation associated with the contact was updated.

Date custom field

Date

A date-type attribute for a custom field you set in Intercom.

Decimal custom field

Decimal number

A decimal number-type attribute for a custom field you set in Intercom.

Firstname

Text (string)

The contact’s first name.

Lastname

Text (string)

The contact’s last name.

List custom field

Text

A list-type attribute for a custom field you set in Intercom.

Number custom field

Number

A number-type attribute for a custom field you set in Intercom.

Profession

Text (string)

The contact’s profession.

Text custom field

Text (string)

A text-type attribute for a custom field you set in Intercom.