Intercom person fields
Overview
Intercom contacts are merged into your customer data platform (CDP) on the initial connection with Intercom.
Accessing Intercom person fields
Navigate to Settings > Customer data > Fields > Select All > Intercom.
Working with Intercom contacts
You can view and filter your Intercom contacts on the People page in Ortto.
- Click the cog icon to customize field visibility and add or remove Intercom fields.
- Use filters to find contacts based on Intercom person fields or activities.
Example Intercom fields selected for view in the CDP.
EX: To see all contacts created in Ortto via the Intercom integration, go to the People page and filter for Initial source is Intercom.
How to filter by Intercom fields:
- Go to the People page and click Filter.
- Select Intercom contact, then choose the fields to filter by.
- Click Done.
Learn more about Intercom activities and attributes.
Learn more about creating filters.
Person fields added from Intercom
This table lists the Intercom person fields that are added to your Ortto account after integrating Ortto with Intercom.
Field | Type | Description |
|---|---|---|
App ID | Text (string) | The identifier for the Intercom workspace associated with the contact. |
Contact ID | Text (string) | The unique identifier for the contact which is given by Intercom. |
Contact email | The contact’s email address. | |
Contact phone | Phone number object | The contact’s phone number. |
Contact name | Text (string) | The contact’s name. |
Contact has hard bounced | Boolean | Whether the contact has had an email sent to them hard bounce. |
Contact marked email as spam | Boolean | Whether the contact has marked an email sent to them as spam. |
Contact unsubscribed from emails | Boolean | Whether the contact is unsubscribed from emails. |
Contact type | Text (string) | The type of object. |
Contact workspace ID | Text (string) | The id of the workspace which the contact belongs to. |
Contact external ID | Text (string) | An external ID set for the contact. |
Contact role | Text (string) | The role of the contact. |
Contact owner ID | Text (string) | The id of an Intercom admin that has been assigned account ownership of the contact. |
Contact created at | Time and date | The time when the contact was created. |
Contact updated at | Time and date | The time when the contact was updated. |
Contact signed up at | Time and date | The time when the contact signed-up. |
Contact last seen at | Time and date | The time when the contact was last seen (either where the Intercom Messenger was installed or when specified manually). |
Contact last replied at | Time and date | The time when the contact last messaged in. |
Contact last contacted at | Time and date | The time when the contact was last messaged. |
Contact last email opened at | Time and date | The time when the contact last opened an email. |
Contact last email clicked at | Time and date | The time when the contact last clicked a link in an email. |
Contact language override | Text | A preferred language setting for the contact, used by Intercom even if their browser settings change. |
Contact os | Text (string) | The operating system which the contact is using. |
Contact browser | Text (string) | The name of the browser which the contact is using. |
Contact browser version | Text (string) | The version of the browser which the contact is using. |
Contact browser language | Text (string) | The language set by the browser which the contact is using. |
Contact android app name | Text (string) | The name of the Android app which the contact is using. |
Contact android app version | Text (string) | The version of the Android app which the contact is using. |
Contact android device | Text (string) | The Android device which the contact is using. |
Contact android os version | Text (string) | The version of the Android OS which the contact is using. |
Contact android sdk version | Text (string) | The version of the Android SDK which the contact is using. |
Contact android last seen at | Time and date | The time when the contact was last seen on an Android device. |
Contact ios app name | Text (string) | The name of the iOS app which the contact is using. |
Contact ios app version | Text (string) | The version of the iOS app which the contact is using. |
Contact ios device | Text (string) | The iOS device which the contact is using. |
Contact ios os version | Text (string) | The version of iOS which the contact is using. |
Contact ios sdk version | Text (string) | The version of the iOS SDK which the contact is using. |
Contact ios last seen at | Time and date | The last time the contact used the iOS app. |
Contact utm campaign | Text (string) | The |
Contact utm content | Text (string) | The |
Contact utm medium | Text (string) | The |
Contact utm source | Text (string) | The |
Contact utm term | Text (string) | The |
Contact referrer | Text (string) | The referral value a contact originated from. |
Contact tags | Text list | List of tags that a contact has. |
Bool custom field | Boolean | A boolean-type attribute for a custom field you set in Intercom. |
Contact created first occurred | Time and date | The time and date for the first time the contact was created. |
Contact created last occurred | Time and date | The time and date for the last time the contact was created. |
Contact updated first occurred | Time and date | The time and date for the first time the contact was updated. |
Contact updated last occurred | Time and date | The time and date for the last time the contact was updated. |
Conversation created first occurred | Time and date | The time and date for the first time the a conversation associated with the contact was created. |
Conversation created last occurred | Time and date | The time and date for the last time the a conversation associated with the contact was created. |
Conversation updated first occurred | Time and date | The time and date for the first time the a conversation associated with the contact was updated. |
Conversation updated last occurred | Time and date | The time and date for the last time the a conversation associated with the contact was updated. |
Date custom field | Date | A date-type attribute for a custom field you set in Intercom. |
Decimal custom field | Decimal number | A decimal number-type attribute for a custom field you set in Intercom. |
Firstname | Text (string) | The contact’s first name. |
Lastname | Text (string) | The contact’s last name. |
List custom field | Text | A list-type attribute for a custom field you set in Intercom. |
Number custom field | Number | A number-type attribute for a custom field you set in Intercom. |
Profession | Text (string) | The contact’s profession. |
Text custom field | Text (string) | A text-type attribute for a custom field you set in Intercom. |