Intercom activities and attributes
This page lists default Intercom activities that are added to your Ortto account after integrating Ortto with Intercom when adding Intercom as a data source.
Contact created, Contact updated
The contact activities are generated when a Intercom contact is created or updated. Most of the default attributes within this activity are derived from Intercom, with others managed internally by Ortto or a part of its CDP.
Attribute | Field type | Description |
---|---|---|
Value |
Currency |
The Ortto conversion value used for attribution purposes, which could also include MRR and ARR. |
Country |
Geo |
An internal geographical data object set by Ortto representing the Intercom contact’s country of origin. |
Region |
Geo |
An internal geographical data object set by Ortto representing the Intercom contact’s region. |
City |
Geo |
An internal geographical data object set by Ortto representing the Intercom contact’s city of origin. |
List custom field |
Text |
A list-type attribute for a custom field you set in Intercom. |
Bool custom field |
Boolean |
A boolean-type attribute for a custom field you set in Intercom. |
Text custom field |
Text |
A text-type attribute for a custom field you set in Intercom. |
Profession |
Text |
The contact’s profession. |
Date custom field |
Date |
A date-type attribute for a custom field you set in Intercom. |
Number custom field |
Number |
A number-type attribute for a custom field you set in Intercom. |
Firstname |
Text |
The contact’s first name. |
Decimal custom field |
Decimal number |
A decimal number-type attribute for a custom field you set in Intercom. |
Lastname |
Text |
The contact’s last name. |
App ID |
Text |
The identifier for your Intercom workspace. |
Contact ID |
Text |
The unique identifier for the contact which is given by Intercom. |
Contact email |
The contact’s email address. |
|
Contact phone |
Text |
The contact’s phone number. |
Contact name |
Text |
The contact’s name. |
Contact has hard bounced |
Boolean |
Whether the contact has had an email sent to them hard bounce. |
Contact marked email as spam |
Boolean |
Whether the contact has marked an email sent to them as spam. |
Contact unsubscribed from emails |
Boolean |
Whether the contact is unsubscribed from emails. |
Contact type |
Text |
The type of object. |
Contact workspace ID |
Text |
The id of the workspace which the contact belongs to. |
Contact external ID |
Text |
An external ID set for the contact. |
Contact role |
Text |
The role of the contact. |
Contact owner ID |
Text |
The id of an Intercom admin that has been assigned account ownership of the contact. |
Contact created at |
Time and date |
The time when the contact was created. |
Contact updated at |
Time and date |
The time when the contact was updated. |
Contact signed up at |
Time and date |
The time when the contact signed-up. |
Contact last seen at |
Time and date |
The time when the contact was last seen (either where the Intercom Messenger was installed or when specified manually). |
Contact last replied at |
Time and date |
The time when the contact last messaged in. |
Contact last contacted at |
Time and date |
The time when the contact was last messaged. |
Contact last email opened at |
Time and date |
The time when the contact last opened an email. |
Contact last email clicked at |
Time and date |
The time when the contact last clicked a link in an email. |
Contact language override |
Text |
A preferred language setting for the contact, used by Intercom even if their browser settings change. |
Contact os |
Text |
The operating system which the contact is using. |
Contact browser |
Text |
The name of the browser which the contact is using. |
Contact browser version |
Text |
The version of the browser which the contact is using. |
Contact browser language |
Text |
The language set by the browser which the contact is using. |
Contact android app name |
Text |
The name of the Android app which the contact is using. |
Contact android app version |
Text |
The version of the Android app which the contact is using. |
Contact android device |
Text |
The Android device which the contact is using. |
Contact android os version |
Text |
The version of the Android OS which the contact is using. |
Contact android sdk version |
Text |
The version of the Android SDK which the contact is using. |
Contact android last seen at |
Time and date |
The time when the contact was last seen on an Android device. |
Contact ios app name |
Text |
The name of the iOS app which the contact is using. |
Contact ios app version |
Text |
The version of the iOS app which the contact is using. |
Contact ios device |
Text |
The iOS device which the contact is using. |
Contact ios os version |
Text |
The version of iOS which the contact is using. |
Contact ios sdk version |
Text |
The version of the iOS SDK which the contact is using. |
Contact ios last seen at |
Time and date |
The last time the contact used the iOS app. |
Contact utm campaign |
Text |
The |
Contact utm content |
Text |
The |
Contact utm medium |
Text |
The |
Contact utm source |
Text |
The |
Contact utm term |
Text |
The |
Contact referrer |
Text |
The referral value a contact originated from. |
Contact tags |
Text list |
List of tags that a contact has. |
Timezone |
Single select |
An internal timezone single select value set by Ortto representing the timezone of the Intercom contact. |
Conversation created, Conversation updated
The deal activities are generated when a Intercom deal is created or updated. Most of the default attributes within this activity are derived from Intercom, with others managed internally by Ortto or a part of its CDP.
Attribute | Field type | Description |
---|---|---|
Value |
Currency |
The Ortto conversion attribute used for attribution purposes, which could also include MRR and ARR. |
Country |
Geo |
An internal geographical data object set by Ortto representing the Intercom conversation’s country of origin. |
Region |
Geo |
An internal geographical data object set by Ortto representing the Intercom conversation’s region. |
City |
Geo |
An internal geographical data object set by Ortto representing the Intercom conversation’s city of origin. |
Text custom attribute |
Text |
A text-type attribute for a custom attribute you set in Intercom. |
Number custom attribute |
Number |
A number-type attribute for a custom attribute you set in Intercom. |
Text multiline custom attribute |
Text |
A multi-line text-type attribute for a custom attribute you set in Intercom. |
Decimal custom attribute |
Decimal number |
A decimal number-type attribute for a custom attribute you set in Intercom. |
Boolean custom attribute |
Boolean |
A boolean-type attribute for a custom attribute you set in Intercom. |
Date & time custom attribute |
Time and date |
A date/time-type attribute for a custom attribute you set in Intercom. |
Conversation ID |
Text |
The id representing the conversation. |
Conversation read |
Boolean |
Indicates whether a conversation has been read. |
Conversation open |
Boolean |
Indicates whether a conversation is open (true) or closed (false). |
Conversation type |
Text |
This is always |
Conversation admin assignee ID |
Text |
The id of the admin assigned to the conversation. |
Conversation team assignee ID |
Text |
The id of the team assigned to the conversation. |
Conversation state |
Text |
Can be set to "open", "closed" or "snoozed". |
Conversation priority |
Text |
Will be |
Conversation title |
Text |
The title given to the conversation. |
Conversation created at |
Time and date |
The time the conversation was created. |
Conversation updated at |
Time and date |
The time the conversation was updated. |
Conversation waiting since |
Time and date |
The last time a contact responded to an admin. |
Conversation snoozed until |
Time and date |
A set time the conversation is snoozed until. |
Conversation tags |
Text list |
A list of tags objects associated with the conversation. |
Conversation source ID |
Text |
The id representing the message. |
Conversation source subject |
Text |
The message subject. |
Conversation source redacted |
Boolean |
Whether or not the source message has been redacted. |
Conversation rating ID |
Text |
The id for the conversation rating. |
Conversation rating subject |
Text |
The subject for the conversation rating. |
Timezone |
Single select |
An internal timezone single select value set by Ortto representing the timezone of the Intercom conversation. |