Setting up file downloads in capture widgets

Overview

Users can download files, such as PDFs, guides, or eBooks, by clicking a button in a capture widget. This enables users to share valuable content immediately after form submission or interaction, creating a smooth experience while collecting user information.

Accessing capture widgets

To access capture widgets, go to Marketing > Capture > New widget.

NOTE: You can only follow these steps if you’ve already created a capture widget. If you haven't, create one first.

Learn more about creating a new capture widget.

Supported capture widgets

The download file option is supported in the following capture widget types:

Popup
Bar
Inline
Takeover
Banner
Notification

Configuring the download file option

To enable file downloads via a button:

Click on the Button component.
Under On click, select Download file.
Upload your file. Supported file types include: JPEG, JPG, BMP, GIF, PNG, TIFF, PDF, CSV, DOC, DOCX, XLS, and XLSX.

TIP: This feature works with all buttons, whether in a form or as standalone elements. To show a thank you message before allowing a download in a form, set the button to Go to the next step. Then, add the download button to the Thank You section.

Example of attaching a file to a button for download. (Click on the GIF to maximize it).

NOTE: If the button is inside a form, users can only download the file after completing all required fields.