Gorgias activities and attributes
Overview
This page lists default activities from Gorgias that are automatically added to your Ortto account when integrating Gorgias as a data source. It includes their attributes and field types.
Viewing Gorgias activities
To view the Gorgias activities, go to CDP > Activities > All > Gorgias.
Ticket created, ticket updated
Attribute | Field type | Description |
|---|---|---|
Channel | Text | The channel where the conversation was started in Gorgias (live chat, email, etc). |
Is from agent | Boolean | Indicates whether the message was sent by an agent or from a customer. If it's |
Is unread | Boolean | Indicates whether the ticket has been read or not. |
Is spam | Boolean | Indicates whether the ticket has been marked as spam. |
Language | Text | The language in which the ticket is written. |
Subject | Text | The subject of the ticket. |
Status | Text | The status of the ticket (open, closed, etc). |
Assignee email | Email address of the person the ticket is assigned to. | |
Assignee name | Text | Name of the person the ticket is assigned to. |
Tags | Array | List of tags associated with the ticket. |
Created at | Time and date | Date and time the ticket was created. |
Updated at | Time and date | Date and time the ticket was last updated. |
Closed at | Time and date | Date and time the ticket was closed. |
Opened at | Time and date | Date and time the ticket was opened. |
Snoozed at | Time and date | Date and time the ticket was snoozed. |
Trashed at | Time and date | Date and time the ticket was moved to the trash. |
Last message at | Time and date | Date and time the last message was sent or received for the ticket. |
Satisfaction survey submitted
Attribute | Field type | Description |
|---|---|---|
Score | Number | A numerical value reflecting the rating provided by a customer for the ticket. |
Created at | Time and date | The date and time when the satisfaction survey was created. |
Should send at | Time and date | The date and time when the satisfaction survey should have been sent. |
Sent at | Time and date | The date and time when the satisfaction survey was sent. |
Scored at | Time and date | The date and time when the satisfaction survey was submitted. |