What happens if you exceed your contact limit?

Overview

Each plan includes a set number of contacts covered by your monthly subscription. This article explains what happens if you exceed that limit.

View your contact limit

Navigate to > Account name in the top right corner > Plan & billing.

Example of how to access the Plan & billing page.

Find the contact limit under Plan usage:

Example of your contact limit usage.

What happens if you exceed your contact limit

If you exceed your contact limit, you have 7 days to either:

  1. Upgrade your plan: We’ll suggest a plan with a higher contact limit, but you can choose your own amount. Once you approve the upgrade, you’ll sign a new contract and make a payment via credit card or wire transfer (if approved by Ortto). Your new plan will take effect immediately upon payment.
  2. Reduce your contacts: You can bring your contact count down by archiving or deleting some contacts.

If you don’t upgrade or reduce your contacts within 7 days, your account will be restricted until you take action.

Learn more about what happens if your account is restricted.

Auto-upgrade contacts

You can enable auto-upgrade for your contact limit. Here’s how it works:

  • If you exceed your contact limit for 7 days, we will automatically upgrade you to the next eligible plan and contact limit.
  • You’ll be immediately billed for the difference in cost.

Depending on the number of contacts needed, you may also need to change your plan type, as each plan has a maximum contact limit. However, to avoid extending your commitment, we won’t upgrade you from a month-to-month plan to a yearly plan automatically. If that happens, your account will enter a restricted state after 7 days, and you’ll need to manually upgrade.

You can enable or disable auto-upgrade from your billing overview under Overview > Plan usage.