Knowledge base translations

When you have translations enabled at Settings > General > Language, you can translate articles and categories into those languages.

Translation settings for your articles and categories are set at Settings > Knowledge base > Translations. This is where you will determine whether to auto-translate or manually translate articles and categories for your selected languages.

Translations that aren’t published wont be accessible from your knowledge base.

Article translations

If you have enabled auto-translate at Settings > Knowledge base > Translations, when you create a new article you’ll be able to toggle between your available languages to see the auto-translated version of the article written in your default language.

For example, your account’s default language is English (US) and you also support translations into Spanish. You write an article in your default language (English) and the content will be automatically translated into Spanish. You’ll be able to view the English and Spanish articles by clicking on the relevant language.

You have the option to manually translate an automatically-translated article. In this case, you can make changes to automatically-translated content (if enabled) or create an article from scratch in the relevant language.

Each article’s language can have a different publication status (published, unpublished changes, draft), so you can publish each language version of an article when you’re ready.

Category translations

If you have enabled auto-translate at Settings > Knowledge base > Translations, when you create a new category you’ll be able to expand the settings to see the category title and description translations.

You have the option to manually translate an automatically translated category.