Autopilot: Trigger - Delighted NPS Response

This trigger adds a contact to a Journey when they respond to a survey sent via Delighted.

How do I connect to Delighted?

You can learn how to connect here.

How does the trigger work?

Let's say you want to follow up detractors with an email, and also add a task to a Trello board for your customer success team. You would do the following:

You can find Delighted's definitions of "promoter", "passive" and "detractor" here.

See our blog post for more examples of how you can use our Delighted integration.


See our Delighted FAQ here.