Autopilot: What does the Intercom integration do?

Autopilot's native Intercom integration makes it easy to:

  • nurture Intercom leads and users in Autopilot;
  • tag Intercom leads and users based on events that occur in Autopilot; and
  • add or update Intercom leads and users in your CRM,┬ásuch as Salesforce or Pipedrive.

How to connect to Intercom

You can connect to Intercom in Settings:

Click "Connect to Intercom" and follow the login steps on Intercom.

How to map fields

Once connected, you can map your Intercom fields to Autopilot's fields in Field Mappings:

This is optional, however if you do so it will mean that when any contact is added or updated via one of the triggers listed below, we will pull in the current value for each mapped field in Intercom and update the corresponding field in Autopilot.

Please note if you don't see certain fields available (e.g. "Company name") this is because the fields made available to us are restricted to what Intercom refers to as "Customer Data Attributes". Learn more here.

What shapes are included in the integration?

They are as follows:


Intercom Tag

New Intercom Lead

New Intercom User


Add Intercom Tag

Got an idea for a new Intercom shape? Suggest it here.