Data hosting
Overview
By default, customer data in Ortto is hosted in the United States (US). However, during signup, users can choose to have their data hosted in Australia (AU) or the European Union (EU).
All Autopilot Journeys customers have their data hosted only in the US. If you choose a different region for your Ortto data, that will remain your hosting location even if you turn off Autopilot and continue using Ortto.
How do I check where my data is hosted?
To find your account's data hosting location, go to Settings > Privacy, Security & GDPR > Data Hosting.
Why choose a non-US location for my data?
If you're an Ortto customer in the EU or AU, hosting your data locally offers several benefits:
- Data sovereignty: Your customer data stays within your chosen region, protected by local laws.
- Trust: This is especially important for organizations like government and non-profits, as it builds trust with your customers.
- Compliance: Local hosting can help you meet regulations such as the Australian Prudential Regulation Authority (APRA), General Data Protection Regulation (GDPR), and Health Insurance Portability and Accountability Act (HIPAA).
- Performance: Storing data locally may lead to faster access and better performance in Ortto, as the system operates in your region.
Keep in mind that third-party systems we work with may host their data elsewhere.
Data hosting for existing Ortto customers
If you already have an Ortto account and would like to change your data hosting location, you can transfer your account's plan to a new account in a different region.
IMPORTANT: This process will delete all existing data and assets on your account.
If it is necessary to move to a different region, it's recommended to create a new account in the intended region and share your content and import contacts to that new account.
Learn more about sharing templates across accounts.
Once the new account has your templates shared, apply those templates to a campaign to save them as assets on that account.
When your new account has the content shared and contacts imported, please contact our support team for assistance with transferring the account's subscription.
Can data be transferred across different Ortto accounts?
If you have an existing Ortto account with data, it is not possible to migrate its existing data to a new account. The closest supported options are to export the existing contacts to import into the new account and save and share the existing templates, however system activity history and campaign data cannot be transferred.
Learn more about exporting contacts and sharing templates.